Order

Anneli’s herb and sweet products are available at retailers around Finland and directly on our web shop. The prices include
VAT 14 %. Retailers, please ask us about the wholesale prices by email.

Payment options

You can pay for the products either by direct bank transfer or by COD as you pick the product at the post office

Delivery

Once we receive the order, it is handled on the next business day. If you have paid by a bank transfer, we will despatch the product as soon as your payment is on our bank account. The delivery time is approx. one week. If the product is not in our storage, the delivery time is approx. two weeks.

Despatch and packing costs are itemised for each product. The price includes the despatch and if you pay by COD an additional COD payment of €3.90 is included.

Return policy

If the product you ordered is in any way defected, please return it to us in its original condition within 14 days of receiving the product and we will refund your payment. Contact the delivery company in case of any damage occurring during the transportation of the product.

Follow these instructions when returning products.

1. Include your name, contact details and bank details, and tell us what was wrong with the product.
2. Send the product in its original package to this address: Annelin Yrtit & Karkit, Laajakaista 3 96400 Rovaniemi, Finland. Write ”return” on the package.

Note! Ask for and keep a receipt of your returned package with the item code so it possible to track the despatch if needed.

Retailers